The Forum 10, Washington, D.C.

TRACK 1: Transforming Care Through Technology

Learn Innovative Health IT Strategies at The Forum 10 to Improve Your Wellness and Care Management Programs
Health care reform and the HITECH health IT law have combined to create an unprecedented expansion of health information technology and new opportunities to leverage HIT in your programs. Learn innovative HIT strategies to apply at your organization at The Forum 10.

Reducing Blood Pressure in Seniors with Hypertension Using Personalized Communications

CONTINUUM OF CARE SERIES
Wednesday, Oct. 13, 1-2 p.m.

Why Attend? Examine how an integrated communications program that utilizes remote monitoring and interactive voice response components combine for an easily scalable, cost-effective solution to reduce hypertension.
Review a program where 18 percent of participants transitioned their hypertension from out-of-control to well or adequate control.
Identify best practices for how personalized, automated, interactive communications can be leveraged to control hypertension in a scalable manner.
Evaluate how high blood pressure readings alerted patients with immediate feedback and education to help them better manage hypertension.

Jan Berger, MD, MJ, is the chief medical officer for Silverlink Communications. Formerly, she was chief clinical officer of CVS Caremark, where her lifelong work focused on using communications and technology in health care delivery to support patients with education and information to improve health outcomes. She has a doctorate and master's in health law from Loyola University.

Randall Krakauer, MD, FACP, FACR, MBA, the national medical director for Medicare at Aetna, is responsible for the development and implementation of geriatric case management, care management and care coordination programs. Previously, he was vice president and regional medical director for CIGNA. He received training from Albany Medical College, the University of Minnesota Hospitals, the National Institutes of Health and Massachusetts General Hospital. His master's in business administration is from Rutgers University.

Improving Statin Adherence through Interactive Voice Technology and Barrier-Breaking Communications

Wednesday, Oct. 13, 2:15-3:15 p.m.

Why Attend? Examine how interactive voice response (IVR) and barrier-breaking communications can measurably improve statin adherence.
Review key barriers to statin adherence, including several barriers that are more significant than cost.
Identify best practices for using IVR technology to improve statin adherence by addressing specific barriers.
Evaluate how continuous quality improvement processes were used to drive higher response rates to IVR prescription refill reminder calls.

Ananda Nimalasuriya, MD, is chief of endocrinology and complete care at Kaiser Riverside. He has conducted research for more than 30 years in Sri Lanka, the United Kingdom and United States. Recently, his research has focused on using IVR technology to support medication adherence and self-titration for patients with diabetes or hypertension.

George Van Antwerp, MBA, is general manager of pharmacy solutions at Silverlink Communications. He is considered a thought leader on pharmacy issues, including adherence to prescription medications. Previously, Mr. Van Antwerp held senior positions at Express Scripts and Ernst & Young. He has a master’s in business administration and architecture from Washington University.

Tectonic Changes in Health IT and the Clinical Groupware Collaborative: Opportunities for Population Health Management

Thursday, Oct. 14, 12:30-1:30 p.m.

Why Attend? Explain strategic and collaborative options to thrive under HITECH and heath care reform legislation.
Investigate the concept and definition of clinical groupware and mission and goals of the Clinical Groupware Collaborative (CGW).
Describe clinical groupware platforms and applications that are interoperable, modular and plug-and-play.
Apply the shifts in health information technology landscape into opportunities for the population health management community to partner with CGW platforms and applications.

Steve Adams is the chief executive officer and founder of RMD Networks. He was the founder and chief executive officer of four companies, including Webb Interactive Services, which he took public in 1996. In January 2010, RMD Networks was acquired by Inverness Medical Innovations and is now a division of Alere.

Vincent Kuraitis, JD, MBA, is a principal of Better Health Technologies, which provides strategic consultation on eHealth and disease and care management applications delivered in homes, workplaces and communities. He brings 25 years experience spanning more than 100 organizations. He also is the author of e-CareManagement blog.

Mobile Phones & Disease Management: Creating Patient-Centric Solutions to Improve Outcomes

CONTINUUM OF CARE SERIES
Thursday, Oct. 14, 3-4 p.m.

Why Attend? Explore a randomized controlled trial that evaluated the use of mobile health solutions to transform health care delivery and outcomes.
Discuss how mobile technology can be leveraged to deploy highly effective and engaging behavior change and adherence tools.
Cite clinical research on the impact of mobile health solutions on health and cost outcomes for diabetes care.
Examine a pilot implementation of a mobile phone-enhanced disease management program.

Suzanne Clough, MD, the chief medical officer of WellDoc, previously practiced at the Joslin Center for Diabetes at the University of Maryland. Dr. Clough received her bachelor's from James Madison University and completed her medical training at the University of Maryland. She is board certified in internal medicine and endocrinology.

Charlene Quinn, RN, MS, PhD, an assistant professor in the department of epidemiology and preventative medicine at the University of Maryland, is recognized for her expertise in studies of chronic diseases, particularly diabetes, depression and dementia. Dr. Quinn earned a master's in gerontological nursing and a doctorate in health services research at the Johns Hopkins School of Public Health.

Improving Clinical Outcomes in Chronic Diseases Using "Connected Health"

Friday, Oct. 15, 1-2 p.m.

Why Attend? Discover why patients engaged in a chronic disease management program had better outcomes if matched by practice involvement.
Describe the various program factors of patient and physician engagement that correlate to clinical success.
Explain the various barriers to adoption and patient/provider engagement and discuss solutions to overcome these.
Anaylze and compare various effective methods of using technology for chronic disease management in an outpatient setting.

Kamal Jethwani, MD, MPH, is a research fellow at Center for Connected Health. His research is focused on modern models of health delivery that use behavioral modification as a tool for preventive and supportive care in tertiary care settings. He received his doctorate from G S Medical College in Mumbai, India and his master’s from Harvard School of Public Health.

Stephanie Moore, MD, is medical director for Connected Cardiac Care Program at the Center for Connected Health. Her clinical activities focus on chronic disease management and novel tools to support patients with technology in their home environment. She also is the assistant medical director for quality care and program coordinator for heart failure education at Massachusetts General Hospital.

Improving Care Management by Leveraging Administrative Office Workflows to Deliver Clinical Patient Data via the Web

Friday, Oct. 15, 2:15-3:15 p.m.

Why Attend? Leverage Web-based administrative office processes, such as electronic eligibility and benefits inquiries, to trigger delivery of patient clinical information and enhance care management programs.
Review the importance of timing of delivery of care recommendations and determine strategies to effectively align delivery with provider workflows.
Develop best practices for integrating real-time clinical alerts into already-established office processes and policies.
Examine the benefits for provider offices as a result of receiving and using real-time clinical data triggered by administrative transactions.

Joe Miller is director of e-business for AmeriHealth Mercy. In this role, he develops new approaches to the delivery of administrative and clinical transactions for five Medicaid managed care health plans serving more than 1 million members. Previously, he was systems manager for Christiana Care Health System. Mr. Miller chairs the HIMSS Financial Systems Steering Committee.

Catherine Weston, MSE, BA, serves as vice president of account management at NaviNet, where she is responsible for service delivery and relationship management. Previously, Ms. Weston worked at Sapient and Ernst & Young. She holds a bachelor’s from Colby College and a master’s from the University of Pennsylvania.